RETURN POLICY
We gladly accept returns and will issue you a full refund (excluding shipping costs) on items within 14 business days of delivery. Items must be packaged in original packaging and still be complete to qualify for a refund.

 

REFUND POLICY

Any items can be refunded if the item is returned within 14 days of purchase. To be entitled to a Return, Your item must be unused and in the same condition that you Received. It must be in the original packaging, unopened, unused condition. We will notify you once your order return has been received and approved. The Refund will be processed to the original method of payment. We recommend you use a tracked service to return the product as all transport risk is borne by the sender. If you have an issue with your product or delivery please contact us to discuss turn options on WHATSAPP: 233542061734 | 0032489876527

EMAIL: support@luxxyled.com

NOTICE: WE DON’T OFFER A REFUND ON OPENED OR USED PRODUCTS!

EXCHANGE POLICY

We are happy to exchange any defective product, damaged or unused. If you will need to exchange your product, please review the information below.
We accept exchanges on items purchased on luxxyled.com only up to 14 days after the original purchase.
Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. You will be responsible for the return shipping & handling charges, which will not be refunded.

Ship your exchange to us via a pre-paid package:

WHATSAPP FOR SHIPPING ADRESS: 233542061734 | 0032489876527

EMAIL: support@luxxyled.com

DAMAGED PRODUCTS

We offer refunds or replacements for damaged or missing items (at our fault) within 14 business days of delivery. items that were incorrect within 14 business days of delivery. We are not responsible for products damaged by the customer. We will email/WhatsApp you with further instructions on how to return your products.